Terms & Conditions

1. Definitions

• "Just in Queso" refers to our company, its website, services, and any related operations.
• "User", "You", or "Customer" refers to any individual, company, or organization that accesses, browses, or uses our website, products, or services.
• "Products" refer to the cheese products, gift boxes, subscriptions, or any other items sold through our platform.

 

2. Eligibility

To use our website and purchase our products, you must be at least 18 years old or have the legal capacity to enter into contracts according to the laws of your country of residence. By placing an order, you confirm that you meet these criteria.

 

3. Product Information

We strive to provide accurate descriptions and images of our products. However, slight variations in appearance, packaging, and taste may occur due to the artisanal nature of some products.

 

4. Orders and Payments

1. Order Process: Orders can be placed through our website. Once an order is submitted, you will receive a confirmation email. Please review the order details carefully, as errors cannot be changed after submission.
2. Payment: Payments must be made at the time of purchase via the payment methods available on our website. All prices are listed in the applicable currency and include taxes unless stated otherwise.
3. Order Acceptance: We reserve the right to refuse or cancel orders for any reason, including stock availability, suspected fraud, or errors in pricing or product descriptions.
4. Subscriptions: If you subscribe to a recurring delivery plan, you will be billed automatically at the start of each subscription period. You may cancel your subscription at any time, subject to our cancellation policy.
   
   

6. Shipping and Delivery

1. Delivery Areas: We deliver to the locations listed on our website. If your location is not covered, please contact us before placing an order.
2. Delivery Time: Estimated delivery times are provided on our website but may vary due to factors beyond our control (e.g., weather, holidays, or carrier delays).
3. Delivery Costs: Shipping fees are displayed at checkout. Free shipping may be offered on certain orders, subject to promotional terms.
4. Failed Delivery: If delivery fails due to incorrect address details or absence of the recipient, you may be charged for re-delivery.

 

7. Cancellations and Refunds

1. Order Cancellation: You may cancel your order within a limited period after placing it. Cancellations must be requested as soon as possible by contacting our customer service.
2. Refund Policy: Refunds are available for defective, damaged, or incorrect products. To request a refund, you must contact us within 48 hours of receiving the product and provide photos as evidence.
3. Non-Refundable Items: Certain products, such as perishable items, may not be eligible for a refund unless they are damaged, defective, or do not match the description.

8. Subscriptions

1. Subscription Plans: We offer subscription plans for regular cheese deliveries. Details of each subscription, including price, delivery frequency, and contents, will be outlined on our website.
2. Payment: Subscription payments are charged automatically at the beginning of each billing period.
3. Subscription Cancellation: You can cancel your subscription at any time, but cancellations must be made before the next billing cycle to avoid being charged for the upcoming period.
4. Changes to Subscriptions: We reserve the right to modify or discontinue subscription plans. If changes affect your subscription, you will be notified in advance.

 

9. Pricing and Promotions

1. Pricing: Prices are listed in the applicable currency and include all taxes unless otherwise specified. We reserve the right to change prices at any time without prior notice.
2. Promotions: Promotional offers, discounts, or coupon codes are subject to specific terms and conditions. They may have expiration dates or usage restrictions.

 

10. User Accounts

1. Account Registration: You may be required to create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your login information.
2. Account Termination: We reserve the right to suspend or terminate accounts if we suspect fraudulent activity, misuse, or breach of these Terms.

 

11. Intellectual Property

All content on our website, including text, images, graphics, logos, and product descriptions, is the intellectual property of Just in Queso. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

 

12. Limitation of Liability

To the fullest extent permitted by law, Just in Queso shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services. This includes, but is not limited to, loss of profits, business interruption, or damage to property.

 

13. Indemnification

You agree to indemnify and hold Just in Queso harmless from any claims, damages, or legal actions arising from your breach of these Terms or misuse of our services.

 

14. Force Majeure

We are not responsible for delays, non-performance, or interruptions in service caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, or technical issues.

 

15. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store your personal data. By using our services, you agree to the collection and use of your data as outlined in our Privacy Policy.

16. Dispute Resolution and Governing Law

1. Governing Law: These Terms are governed by the laws of [insert applicable country/region].
2. Dispute Resolution: In the event of a dispute, we encourage you to contact us directly to seek a resolution. If no agreement can be reached, disputes will be subject to the exclusive jurisdiction of the courts of Portugal.

 

17. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. The most recent version will be posted on our website, and continued use of our services constitutes acceptance of any changes.